Support Center

cashKarma FAQ

Last Updated: May 21, 2017 10:45PM PDT
I am an appKarma user. Can I sign into cashKarma with my appKarma credentials? Are Karma Points transferable?

No, these are two completely separate apps. No account information is shared between the two and points cannot be shared between the apps

Why do I keep getting disqualified from surveys?

Many of these surveys are highly targeted and require honest responses from the respondents (this is why the survey payouts are so high). If you do not fit their target demographic, you will be disqualified. If your answers are inconsistent, you will also be disqualified. 

Can I get a bonus if I get disqualified from surveys?  

Currently, only Peanut Labs surveys will reward you if you get disqualified. We are working to implement a disqualified reward for Pollfish surveys soon. Adscend Media is also working on a system to reward you if you are disqualified and should be out in a couple of months. 

How does the Rakuten search reward work? Why is it only open to US users? 

You are rewarded for making valid searches that you are interested in  (ex: iPad cases, Honda Civic, etc) If you make too many invalid searches, you may risk getting your rewards suspended. 

We are waiting to get approval for non-US users. As soon as we hear back, we will enable this feature for all non-US users. 

Why am I not rewarded for NativeX videos? 

NativeX videos can only be clicked on 15 times per day, afterwards you will not get rewarded. Please wait 24 hours and you should be able to resume watching videos. 

If you are not getting rewarded, it may be because our partner has stopped issuing rewards after determining there weren't sufficient click / install activity on the videos.  Our suggestion is to space out the time between your video views and not try to watch too many at once. 

Will you be adding more gift cards? What about international gift cards? 

Yes, in a few months time we will be adding a lot more gift cards. More international gift cards will be added as well. 


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