Support Center

Common Gift Card questions

Last Updated: May 03, 2016 01:05AM PDT
I just redeemed my points for a gift card. Where is my card?

Congrats on getting your card! You can see your card in the My Rewards section (Right next to Redeem Points)

What is a Redeem Bonus?

It's pretty awesome, you get 5% back when you redeem your points so you don't have to start from 0. We're sure it took you some time to earn your points so we're giving a portion of it back to you :)

Can I use gift card X in my country?

With the exception of PayPal and Steam gift cards, most of the other gift cards can only be used in their designated countries - please read gift card details for information on where the gift cards can be used. The only way to redeem those gift cards is to temporarily change your account's billing address to the corresponding country. 

Can you add gift card X ? 

If you have any suggestions, please let us know at support@appkarma.io / support@cashkarma.io. We do want to add more gift cards for our international users but often it's nearly impossible to acquire digital codes for these giftcards from the US (for example Google Play India cards). Once we get a source to purchase these gift cards though, we will add them in. 

Why is there a 24 hour lock on my gift card?

When you redeem your points for a gift card, your gift card code will not available until after a 24 hour verification period. This 24 hour period is a security implementation to ensure that this transaction is valid.  

Can I get a refund for my gift card?

Sorry, we cannot issue any refunds for any cards redeemed from our app. The reason is because we can't verify whether the gift card has been used.

The gift card I want is out of stock, how long do I have to wait? 

Although rare, if any cards become out of stock, we should have them re-stocked within 2-3 business days. Usually faster. If you're impatient, let us know on support@appkarma.io :)

Contact Us

support@appkarma.io
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